SHIPPING & DELIVERY

Every Ochre Pierre garment is thoughtfully prepared, carefully inspected and securely packed before leaving our studio.From dispatch to delivery, we work with trusted logistics partners to ensure your order arrives safely and in exceptional condition.

THE OCHRE PIERRE EXPERIENCE

Premium Packaging

Carefully folded and protected for a refined unboxing experience.

Quality Checked

Every order is inspected before dispatch.

Tracked Shipping

Tracking details are emailed after dispatch.

Secure Delivery

Delivered across India through trusted courier partners, with tracking provided after dispatch.

YOUR ORDER JOURNEY

1
Order Confirmed Your order is received and confirmed.
2
Prepared & Inspected Every garment is carefully quality checked before packing.
3
Packed & Dispatched Securely packed and handed over to our trusted courier partner.
4
Delivered To You Your Ochre Pierre order arrives at your doorstep.

DELIVERY ESTIMATES

DestinationEstimated Delivery
Mumbai2–3 Business Days
Metro Cities3–5 Business Days
Rest of India5–7 Business Days
Remote Locations7–10 Business Days
Processing Time: Orders are usually prepared within 5–7 business days.

Tracking: You’ll receive tracking details after dispatch.

Delays: Delivery timelines may vary during holidays, weather disruptions or other circumstances beyond our control.

ORDERS & DELIVERY COMMITMENT

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible before it has been dispatched. Once an order has been handed over to our courier partner, cancellation may no longer be possible.

Cash on Delivery

By placing a Cash on Delivery order, you confirm your intention to purchase the selected items and receive the shipment at the delivery address provided during checkout.

After Dispatch

If your plans change after your order has been dispatched, we encourage you to contact our team for assistance rather than refusing the shipment at the time of delivery.

Delivery Information

Customers are responsible for providing accurate contact and delivery details and for ensuring reasonable availability to receive their shipment.

REFUSED & UNDELIVERED SHIPMENTS

Customer-Related Delivery Failures: A shipment may be returned to Ochre Pierre if delivery is unsuccessful due to reasons including refusal of delivery, incorrect or incomplete delivery information, repeated unavailability, or failure to respond to reasonable delivery attempts.

Future COD Eligibility: Where previous orders associated with a customer, phone number or delivery address have been refused or repeatedly returned due to customer-related delivery issues, Ochre Pierre reserves the right to review Cash on Delivery availability for future purchases.

Depending on the order history and circumstances, we may request additional order confirmation, require an advance payment, offer alternative payment options, require prepaid payment, or decline to process a future Cash on Delivery order.

DELIVERY IS PART OF THE EXPERIENCE

Every Ochre Pierre parcel is prepared with the same attention to detail that goes into every garment.
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