RETURNS & EXCHANGE POLICY
We want every Ochre Pierre garment to become a lasting part of your wardrobe. If something isn’t quite right, we’re here to help with a simple and transparent exchange process.
HOW IT WORKS
1
CONTACT US
Email or WhatsApp us within 7 days of receiving your order.
2
APPROVAL
Our team will review your request and provide return instructions.
3
RETURN
Pack the garment securely with all original tags and packaging intact.
4
EXCHANGE
Once approved and inspected, we’ll process your exchange or eligible refund.
ELIGIBILITY
✓ ELIGIBLE
- Unused and unwashed garments.
- Original tags attached.
- Original packaging included.
- No stains, perfume or alterations.
- Request made within the return window.
✕ NOT ELIGIBLE
- Worn or washed garments.
- Items without original tags.
- Products damaged after delivery.
- Final sale or customised items.
- Requests outside the policy window.
IMPORTANT INFORMATION
Exchange First
If the requested size is available, we will prioritise an exchange before issuing a refund. This helps ensure you receive the garment that fits you best while reducing unnecessary returns. Providing clear size guidance and encouraging exchanges are widely recommended practices for fashion retailers.
Refund Processing
Approved refunds are processed to the original payment method after the returned garment passes our quality inspection. Processing times may vary depending on your payment provider. Clear timelines and eligibility conditions are key elements of an effective return policy.
If the requested size is available, we will prioritise an exchange before issuing a refund. This helps ensure you receive the garment that fits you best while reducing unnecessary returns. Providing clear size guidance and encouraging exchanges are widely recommended practices for fashion retailers.
Refund Processing
Approved refunds are processed to the original payment method after the returned garment passes our quality inspection. Processing times may vary depending on your payment provider. Clear timelines and eligibility conditions are key elements of an effective return policy.
CRAFTED TO LAST
Every Ochre Pierre garment is designed to accompany you for years, not seasons. If your purchase isn’t the perfect fit, we’ll work with you to find the right one with care, transparency and respect.
Stories of fabric, form, craftsmanship, and conscious living.
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