FREQUENTLY ASKED QUESTIONS
Everything you need to know about Ochre Pierre, our garments, shipping, sizing and garment care. If you can’t find the answer you’re looking for, our team is always happy to assist.
ORDERS & SHIPPING
When will my order be dispatched?
Orders are typically processed within 1–3 business days. Once dispatched, you will
receive a shipping confirmation email with tracking details.
Do you ship across India?
Yes. We deliver across India through trusted courier partners. Delivery times vary
depending on your location.
Do you offer international shipping?
International shipping will be available soon. Please contact us if you would like
to place an overseas order.
SIZING & FIT
How do I choose the right size?
Visit our Size Guide and compare the garment measurements with a shirt you already
own. If you are between two sizes, choose the larger size for a more relaxed fit.
How does Ochre Pierre fit?
Our garments feature a relaxed European-inspired silhouette designed for comfort,
effortless movement and elegant drape.
Can I exchange my size?
Yes, size exchanges are available provided the garment is unworn, unwashed and
returned in its original condition with tags attached.
PRODUCT & CARE
What fabric do you use?
Our collections are crafted from premium natural linen selected for breathability,
comfort and timeless appeal.
Will linen shrink?
Natural linen may experience minimal shrinkage after the first wash. Following our
Care Guide will help maintain the garment’s shape and longevity.
How should I care for my garment?
Wash in cold water on a gentle cycle, avoid bleach, line dry naturally and steam or
warm iron while slightly damp.
RETURNS & PAYMENTS
What payment methods do you accept?
We accept major debit cards, credit cards, UPI and other secure payment methods
available during checkout.
Can I cancel my order?
Orders may be cancelled before they are dispatched. Once shipped, our exchange and
return policy will apply.
How do I request a return or exchange?
Contact our customer support team with your order number. We’ll guide you through
the return or exchange process.
Need additional assistance?
If your question isn’t answered above, our team is here to help with sizing, styling, fabric information or order support.
If your question isn’t answered above, our team is here to help with sizing, styling, fabric information or order support.
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